Technical Support Specialist – HVAC/R Controls – Fort Myers, FL

Overview:

A leading HVAC/R controls and manufacturing company is seeking a Technical Support Specialist to join its small but highly impactful team. This position is ideal for someone with hands-on HVAC/R knowledge and strong communication skills who enjoys helping others and solving technical challenges. You’ll be supporting cutting-edge microprocessor-based controllers and sensor systems used in demanding environments.

Position Details:

• Title: Technical Support Specialist
• Location: Fort Myers, FL
• Hourly Rate: $25 – $35/hr.
• Type: Full-Time | On-site

Key Responsibilities:

• Provide remote technical support via phone and email for HVAC/R controls systems and software
• Troubleshoot equipment, startup procedures, and firmware configurations
• Create system configurations, wiring diagrams, and interface graphics based on sales orders
• Analyze and resolve technical issues quickly and accurately
• Assist with prioritizing and executing support tasks to meet customer expectations
• Maintain accurate records of support cases and customer interactions
• Contribute to internal knowledge sharing and technical team training

Ideal Qualifications:

• Previous experience as a Technical Support Specialist, Controls Technician, or similar technical role
• Working knowledge of HVAC/R systems and control systems preferred
• Ability to read and interpret wiring schematics, system diagrams, and technical manuals
• Excellent communication skills, both written and verbal
• Strong organizational skills and customer-service mindset
• Comfort with Windows-based software tools used in controls and systems diagnostics

What’s Offered:

• Hourly Rate: $25 – $35/hr.
• Medical, Dental, and Vision Insurance (available after 90 days)
• HMO or HSA Options (HSA includes $1,000 employer contribution)
• 401(k) with 4% company match
• Paid Time Off: 2 weeks (increases to 3 weeks after 5 years)
• 11 Paid Holidays
• Opportunity to join a small team with high visibility and growth potential

Looking to bring your HVAC/R knowledge to a stable, technical support-focused role where you’ll have a voice, room to grow, and make an impact? Apply now and be part of a company driving innovation in HVAC/R controls!