Technical Support Specialist – HVAC/R Controls – Fort Myers, FL
Overview:
A leading HVAC/R controls and manufacturing company is seeking a Technical Support Specialist to join its small but highly impactful team. This position is ideal for someone with hands-on HVAC/R knowledge and strong communication skills who enjoys helping others and solving technical challenges. You’ll be supporting cutting-edge microprocessor-based controllers and sensor systems used in demanding environments.
Position Details:
- Title: Technical Support Specialist
- Location: Fort Myers, FL
- Hourly Rate: $25 – $35/hr.
- Type: Full-Time | On-site
Key Responsibilities:
- Provide remote technical support via phone and email for HVAC/R controls systems and software
- Troubleshoot equipment, startup procedures, and firmware configurations
- Create system configurations, wiring diagrams, and interface graphics based on sales orders
- Analyze and resolve technical issues quickly and accurately
- Assist with prioritizing and executing support tasks to meet customer expectations
- Maintain accurate records of support cases and customer interactions
- Contribute to internal knowledge sharing and technical team training
Ideal Qualifications:
- Previous experience as a Technical Support Specialist, Controls Technician, or similar technical role
- Working knowledge of HVAC/R systems and control systems preferred
- Ability to read and interpret wiring schematics, system diagrams, and technical manuals
- Excellent communication skills, both written and verbal
- Strong organizational skills and customer-service mindset
- Comfort with Windows-based software tools used in controls and systems diagnostics
What’s Offered:
- Hourly Rate: $25 – $35/hr.
- Medical, Dental, and Vision Insurance (available after 90 days)
- HMO or HSA Options (HSA includes $1,000 employer contribution)
- 401(k) with 4% company match
- Paid Time Off: 2 weeks (increases to 3 weeks after 5 years)
- 11 Paid Holidays
- Opportunity to join a small team with high visibility and growth potential
Looking to bring your HVAC/R knowledge to a stable, technical support-focused role where you’ll have a voice, room to grow, and make an impact? Apply now and be part of a company driving innovation in HVAC/R controls!