Customer Engagement Analyst (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Engagement Analyst (Remote). In this role, you will be at the forefront of transforming data into actionable insights for top-tier retail clients. You will have the opportunity to work with cutting-edge analytics solutions, helping customers make informed decisions that enhance their business strategies. Your contributions will directly impact customer engagement by providing essential support and mentorship while collaborating with cross-functional teams to deliver high-quality results. If you are passionate about data and customer relationships, this role offers a unique platform to excel and innovate within a global context.

Accountabilities

• Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors.
• Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the platform.
• Assist customers in analyzing large datasets to deliver actionable industry insights.
• Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries.
• Train and enable customers to effectively utilize the platform for their analytic needs.
• Act as a customer advocate and liaison to internal teams, collaborating with developers to design effective solutions.
• Lead customer calls and manage customer expectations with sophisticated business judgment.
• Teach and mentor new Platform Analysts, sharing expertise and best practices.

Requirements

• Bachelor's Degree in Business, Analytics, Information Systems, Computer Science/Engineering, Data Science or a related field.
• 5-7 years of experience in technical platform analysis or a similar role.
• Strong prior experience working with large data sets (>1 billion rows) for retailers and CPGs.
• Technical problem-solving and solution design capabilities.
• Proficiency in API integration and SDK implementations.
• Working knowledge of Python, SQL, and data visualization tools.
• Demonstrated experience in client-facing roles and ability to develop productive client relationships.
• Persuasive and clear oral and written communication skills.
• Proven ability to lead technical training sessions and workshops.
• Self-motivated with initiative in a fast-paced, deadline-oriented environment.

Benefits

• Opportunity to work with innovative solutions for top-tier retailer customers.
• Collaborative and supportive team environment.
• Professional growth and development opportunities.
• Flexible work schedule with remote work options.
• Access to training and development resources.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1

PI43d9601fc0a6-37641-39421854