Event Operations - Part-time Support (Temp)

Easol is the leading all-in-one experience commerce platform built to power experience businesses including festivals, wellness retreats, food and drink, sports and adventure trips. With Easol, experience businesses have complete control to drive more direct sales, retain more revenue, own their data and run their business on their terms.
Easol has deep roots in experiences. The platform was founded by former festival founders, Lisa and Ben Simpson in 2017, after the husband and wife team endured challenges and frustrations first-hand while setting up and growing their own experience business including Rise, Europes biggest Snowsports and music festival, and Beyond Adventures, a series of adventure travel experiences in remote locations such as the Sahara desert and the Swedish archipelago.
Please note: This is a part-time (temp) position which requires Fri-Sat cover, from March - December 2026. Additionally, from May - October: 2x further working days.

Were looking for a proactive and reliable part-time team member to support Easols Event Operations team during peak and out-of-hours periods. The role ensures smooth event delivery by monitoring creator communications and resolving urgent operational issues. You will work alongside other teams within Easol: including Customer Success, Engineering and Product.
You will provide technical guidance to Easols customers helping them find solutions and drive value from the Easol platform and ensure we are living up to our Creator First values.
Candidates should love working with customers, be the right mix of resourcefulness, empathy and technical acumen and have a strong event operations and customer relations background.

Key Responsibilities

• Monitor the Event Ops Zendesk inbox to triage and respond to creator support requests
• Participate in creator WhatsApp group chats/calls where needed to provide real-time operational assistance
• Troubleshoot ticketing and event management issues, escalating to the engineering team where required
• Identify and raise fires (urgent issues) following established escalation procedures
• Maintain clear communication and documentation of incidents for internal follow-up

Requirements

• Experience in event operations, customer support and live event environments
• Strong communication and problem-solving skills under pressure
• Comfortable using Zendesk, WhatsApp, and event management platforms (e.g. Qflow)
• Availability for Fri-Sat cover, from March - December 2026. Additionally, from May - October: 2x further working days.

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