About America West Transportation LLC

America West Transportation LLC is dedicated to an exceptional passenger experience that puts comfort, safety and timeliness first, serving selective clients who demand the best in transportation solutions. If you dream of a working environment with an engaging leadership team, a positive atmosphere, and a rapid path for career growth, this is the team for you.

Be part of our exceptional team!

About the role

The Operations Coordinator supports the daily operations of the transportation department, ensuring safe, timely, and customer-centered service for PACE participants (members). This role works closely with dispatch, scheduling, and field staff to organize routes, update participant information, resolve service challenges, and maintain accurate documentation. The Operations Coordinator acts as a central communication link between drivers, the Transportation Manager, PACE Center staff, and scheduling teams to ensure operational efficiency and exceptional participant experience.

What you'll do

Key Tasks and Responsibilities

Scheduling & Route Coordination

• Assist in the daily creation, modification, and distribution of participant schedules and route assignments.
• Support dispatch teams in real-time adjustments, communicating changes to drivers and staff as needed.
• Ensure trips are accurately entered, updated, and marked delivered at the end of each day.
• Monitor participant daily changes (addresses, phone numbers, attendance status, appointment types, etc.) to keep

schedules current.

• Perform trips as needed to provide coverage and support operational needs, ensuring that all duties are fulfilled in a timely manner.

Driver Support & Department Operations

• Assist in maintaining scheduling consistency, preventing routing inefficiencies, or duplicate pickup assignments.
• Support onboarding and training initiatives for new team members as delegated by the Transportation Manager.

Data Management & Reporting

• Maintain transportation logs, activity records, and internal notes for review.
• Accurately update participant records in required systems, including addresses, schedules, and status notes.

Communication & Customer Service

• Build positive rapport with PACE participants and communicate courteously regarding upcoming appointments,

transportation timing, or changes.

• Assist in responding to participant or family calls regarding route status or concerns, escalating issues to management

when necessary.

• Collaborate closely with the PACE center team, scheduling staff, and dispatch to address operational needs or scheduling

challenges.

• Participate in staff, internal communication, and PACE-related meetings as assigned.

Qualifications

Education & Training

• High School graduate.
• Preferred: Commercial driver license with passenger endorsement.
• Ability to learn and utilize dispatching and transportation software systems including:
• • OCS (One Care Solutions)
  • MS Teams
  • Payroll/HR systems (such as Rippling)
  • Internal communication platforms

Knowledge and Experience

• Experience in Senior Care or related human services industry
• One-year experience with the elderly required
• Extensive knowledge of surrounding areas streets, neighborhoods and traffic patterns
• Vehicle scheduling and dispatching a plus

Core Competencies

• Must have Scheduling and Organizational Accuracy and Attention to Detail
• Must have Compassion & Patience
• Must be customer service focused
• Must be able to work unsupervised
• Must be able to manage multiple tasks and see them to completion in a timely manner

Working Conditions

• Fast-paced transportation environment requiring constant communication and schedule coordination
• May involve occasional early morning, evening, or on-call support based on operational needs

Physical Requirements

Driver must be able to pass the physical test:

• Be able to push 150lbs and lift 50lbs minimum
• Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
• Position may require standing/walking for up to 4 hours

The Operations Coordinator must be able to perform the essential functions of this position with or without reasonable accommodation. The Employer will provide accommodations to enable qualified individuals with disabilities to perform these functions, unless doing so would create undue hardship.

This job description outlines general duties but is not exhaustive.

Responsibilities may evolve to meet business needs. The company reserves the right to modify duties or assign additional tasks as required.

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